{"id":5251,"date":"2022-11-18T14:41:30","date_gmt":"2022-11-18T14:41:30","guid":{"rendered":"https:\/\/uniofglos.blog\/eventsglos\/?p=5251"},"modified":"2022-11-30T08:55:49","modified_gmt":"2022-11-30T08:55:49","slug":"is-technology-the-future-of-hotels","status":"publish","type":"post","link":"https:\/\/uniofglos.blog\/eventsglos\/2022\/11\/18\/is-technology-the-future-of-hotels\/","title":{"rendered":"Is technology the future of hotels?"},"content":{"rendered":"
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Hotel technology has advanced tremendously since the 1900s when it was common to have just telephones in hotel rooms.<\/p>\n\n\n\n

But what are the current trends of technology like now?…<\/strong><\/h2>\n\n\n
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How is technology and customer expectations impacting on what hotels are doing?<\/strong><\/h2>\n\n\n\n

Since new technologies are constantly emerging and customer preferences are continuously changing, hotels have to regularly reorganise<\/strong> and reinvent <\/strong>themselves (Tuomi, Tussyadiah and Stienmetz, 2021). Technology is essential in hotels as it is proven to enhance guest satisfaction <\/strong>(Cobanoglu et al.,<\/em> 2011). <\/p>\n\n\n\n

Marriott Hotel is a popular and reputable hotel chain which offers a mobile app<\/a><\/strong> to check-in, chat with a hotel host and access your hotel room key via iPhone or Apple Watch. You can utilise their Meeting Services app<\/strong>, which speaks various languages, allows you to manage your bill and access service requests.<\/p>\n\n\n\n

Hilton Hotel has introduced a new digital key share <\/a><\/strong>which allows up to four additional guests to share the digital key through the Hilton Honours app. Confirmed Connecting Rooms by Hilton<\/strong> is another exciting technological feature. It allows you to easily book and select which connecting rooms you would like.<\/p>\n\n\n\n

Technology is causing increased competition<\/strong> between hotels to introduce the most innovative technology to satisfy customers. It could mean that some hotels may go out of business if they are not evolving and following the most recent technological trends. <\/p>\n\n\n\n

What could the future of technology look like?<\/strong><\/h2>\n\n\n\n
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It’s exciting to think what the future of technology in hotels will look like. A personalised service<\/strong> will be a key aspect for the future of technology. According to Guestline (2019) and Saul (2022) the hotel of the future will include:<\/p>\n\n\n\n