A Manager’s Guide of How to Motivate Your Employees Effectively in the Hospitality Industry
12th November 2019
As most managers and business owners are aware, employees play a pivotal role in the delivery of service quality and retention of satisfied and loyal customers. So the question is, how do you retain employees in an industry which is known for its unsociable working hours and low pay, and promote a positive working environment for your staff?
Research shows that:
- 30% of employees leave their role in the hospitality industry within a year of starting.
This could potentially create major issues for hospitality managers as they could end up losing talented employees and have unfilled positions due to the industry’s unpredictable nature. Organisations must maintain productivity, considering the happiness of its employees both within the workplace and at home. Research has proven that an effective work-life balance can lead to improved employee engagement and work productivity.
So, is keeping your employees happy a lot easier said than done?
To help you understand your employees better, we have come up with a few recommendations to keep your employees engaged in the workplace…
RECOGNITION – In business don’t just assume that your employees are happy in the workplace if they get their job done. People like to feel appreciated because it shows them that their work has been successful and what they do is meaningful. For an employer to show recognition, it doesn’t require anything big – it can be the little gestures that are the most memorable for an employee. This isn’t as straight forward as you think, as everyone has their own preferred method of recognition; some are “extrinsically” motivated whereas others are more “intrinsically”. Individuals who are extrinsically motivated will respond better with forms of physical rewards to recognise their good work, whereas those who are intrinsically motivated rely on verbal recognition from their managers and like to be told that they have done a good job. It is therefore important for managers to understand what forms of recognition work best for their employees to get the most out of them.
COMMUNICATION – If you don’t have communication in a business or between an employer and their employees, it can create major issues. No matter what position you have in a business, communication is a vital part of what you do and without it, it’s extremely difficult to work effectively with the people around you. If you have open and honest communication, it makes not only your life, but everyone’s lives a lot easier. This allows people to express their views and work together cooperatively. New innovative technologies such as Microsoft Teams or Facebook for Workplace enable enhanced connections and collaboration between staff, 1:1 or in groups, creating a virtual office where everyone can get the information they need. This is beneficial because in an industry where people are rarely sat at a desk, technology can provide them with access to business information through their mobile phones whilst on the go.
OPPORTUNITIES TO DEVELOP PEER RELATIONSHIPS – One of the most difficult facets of any job role is working with other individuals. Dealing with challenging colleagues and employers can test an individual’s ability to build relationships and succeed in their work. Therefore, providing opportunities to develop employees relationships with their peers is an essential factor. This could be achieved in many ways, such as through social media, team volunteering for the local community, group work placements or excursions, and more traditional methods like having a staff party.
The engagement of your employees can directly correlate with the quality of their work. Employees will exceed expectations if they’re happy and being given the opportunity to thrive, which will contribute to improving employee satisfaction and motivation. This also has the added benefit of increasing the businesses success and reducing the risk of staff turnover.
Do you have any exciting employee engagement techniques? Let us know in the comments below…